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King’s Lynn Mayor’s Award: My Customer Care Journey

By Tim Daymond · 2 April 2026

Tinsel Tim at the King's Lynn Mayor's Business Awards evening

Awards and press

King’s Lynn Mayor’s Award: My Customer Care Journey

By Tim Daymond, DJ since 1976 · Updated 22 October 2026 · 4 minute read

Norfolk’s Only Trading Standards Approved DJ · Rated 4.9 out of 5 from more than 250 reviews

Tim Daymond, Tinsel Tim

Some awards come from organisations far away. However, this one comes from my own patch in West Norfolk, which makes it particularly special.

So here is the honest story of my two years as a finalist. It also explains why customer care sits at the heart of every booking.

What the King’s Lynn Mayor’s Award Is

Tinsel Tim at the King's Lynn Mayor's Business Awards evening
Tim at the Mayor’s Business Awards evening.

The scheme celebrates businesses in King’s Lynn and the surrounding area. In fact, it has run since 1989. The ceremony returned to the historic Corn Exchange this year.

Importantly, this is a local award rather than a national title. However, local recognition matters, because my neighbours judge my work most closely.

Climbing the King’s Lynn Mayor’s Award Rankings

I entered the Customer Care category for two consecutive years. First, I placed a respectable 7th. Then, in 2026, I climbed to 4th place.

Fourth place did not come with a badge or certificate. Still, rising three places shows steady progress. Above all, it reflects the kind words of my clients.

Customer Care as a Sole Trader

Most finalists in this category are large firms with whole customer service teams. By contrast, I run Mobile Disco Network as a one-person business.

Therefore, you speak to me from your first message to your final song. Consequently, nothing gets lost between departments. I reply myself, usually within two to three hours during business hours.

Tim’s tip: Ask any supplier who will answer your messages after you pay. With me, the answer is always me.

Fifty Years Behind the Customer Care

My DJ career began in 1976, and Mobile Disco Network followed in 2013. Over five decades, I have also learned that small details create memorable celebrations.

  • A written contract and clear prices for every booking
  • Your must-play and do-not-play lists in your own planning portal
  • Live song requests by QR code on the night
  • Travel included across all four counties

I’m also Trading Standards Approved through the Norfolk County Council Trusted Trader scheme.

Looking Ahead to the Next King’s Lynn Mayor’s Award

Naturally, success is a journey rather than a finish line. So I am already working on new ways to look after clients in West Norfolk.

Meanwhile, every booking counts towards the next entry. Hopefully, I will return to the Corn Exchange as a finalist again, with fingers and toes firmly crossed.

Free Tools From a Customer Care Finalist

Good customer care starts before the party. So I built free planning tools for everyone to use.

Want more? Then browse the free party toolbox and the free wedding toolbox.

King’s Lynn Mayor’s Award Questions

What is the King’s Lynn Mayor’s Business Award?

It is a local scheme that recognises business excellence in King’s Lynn and the surrounding area.

Did you win the Customer Care category?

No, I reached the final twice, placing 7th and then 4th.

Why does customer care matter for a DJ?

Your DJ shapes the whole night. Good communication beforehand means fewer surprises on the day.

Can I talk to you directly?

Yes, you deal with me personally from enquiry to the final song.

So, ready to plan yours? Then see my press and media page for full details.

About the author

Tim Daymond (Tinsel Tim) has been a DJ since 1976 and founded Mobile Disco Network in 2013. He plays every booking himself across Norfolk, Suffolk, Cambridgeshire and Lincolnshire.

Book the King’s Lynn Mayor’s Award Finalist

Dates across the area are filling quickly. Check yours today, and I will reply personally.

Check your date Call 01760 722283

Check your dateCall 01760 722283